Política de envío

Shipping Policy

Seller: [NAME OR COMPANY NAME] · Tax ID: [NIF] · Address: [POSTAL ADDRESS] · Email: lagartobailarin@use.startmail.com

1. Where we ship
We ship worldwide. If your country is not available at checkout, please contact us.

2. Processing time
Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed.

3. Delivery time
Once dispatched, the estimated delivery time is 7–12 business days, depending on your location. Total estimated time from order to delivery: 8–15 business days.

Delivery times are estimates. During peak seasons (Black Friday, Christmas) or due to customs checks, deliveries may take a few extra days. In any case, we will deliver your order within a maximum of 30 calendar days from the date of purchase.

If your order has not arrived within that period, you may give us an additional reasonable period to deliver it. If it still does not arrive, you can cancel your order and we will refund the full amount, including shipping costs, without delay.

4. Shipping costs
[Free standard shipping on all orders. There are no hidden charges from our side.

5. Order tracking
Once your order has been dispatched, you will receive an email with your tracking number. Tracking updates may take 2–3 business days to appear.

6. Customs, duties and taxes
Our products may be shipped from warehouses outside your country. For orders delivered outside [the European Union / the country of dispatch], your local customs authority may charge import duties, taxes or handling fees on delivery. These charges are set by your country, are not included in the price, and are the customer’s responsibility. Please check with your local customs office if you are unsure.

7. Lost or damaged parcels
We are responsible for your order until it is delivered to you. If your parcel is lost or arrives damaged, contact us at lagartobailarin@use.startmail.com with your order number (and a photo, if it is damaged), and we will send a replacement or issue a full refund at no cost to you.

8. Incorrect address
Please check your shipping address carefully before completing your order. If you notice a mistake, contact us as soon as possible, and we will try to correct it before dispatch. We are not responsible for delays or losses caused by an incorrect address provided by the customer. If a parcel is returned to us for this reason, we will contact you to arrange reshipment, and you may be charged the new shipping cost.

9. Your statutory rights
Nothing in this policy limits the consumer rights you have under the laws of your country of residence.